Returns and refunds policy

DeepNap manufactures mattresses to order. Return eligibility depends on the product type and condition at the time of the request. Please read the terms below before placing an order.

Standard-size mattresses

If you order a standard size mattress (e.g., 78x72 King, 78x60 Queen) and realize it is not the right fit for your bed, you may return it within 3 days of delivery.

• The mattress must be completely unused, undamaged, and in its original condition.
• We do not offer a "sleep trial." Once a mattress has been slept on, it cannot be returned for hygiene reasons.
• If you require our team to pick up the mattress, a logistics fee will be deducted from your refund; we confirm the charge before the return is processed. If you drop it off at our Chinniyampalayam unit, the return is free.

Custom-size mattresses

Custom-size mattresses are manufactured to the dimensions requested for a specific bed frame.

Measure carefully and confirm the specifications before approving production. Follow our measuring guide, or book a home visit if you live in Coimbatore so our team can measure it for you.

Manufacturing defects and warranty

If you believe your mattress has a manufacturing defect, contact DeepNap with your invoice and a clear description or photographs of the issue. The team will review the claim against the warranty terms for your model. You can also register your purchase on our warranty registration page.

Need help?

Contact DeepNap before arranging a return. The team will explain the applicable process, eligibility and any relevant charges. See also our terms and conditions and FAQ.