Frequently asked questions about DeepNap mattresses

Use the Custom Size Builder, contact us through WhatsApp, or book a consultation. Share your preferred model and bed dimensions so we can confirm the quote.

Yes. You can visit the DeepNap manufacturing and experience unit in Chinniyampalayam, Coimbatore, during the published opening hours. Contact us to confirm your visit.

Payment methods depend on the order type and the current terms. Please confirm the accepted payment method with our team before placing your order.

You can request a mattress made to your bed frame dimensions. Submit the inside length and width of the frame and confirm the measurements before production.

Yes. If your carpenter has built a unique bed with angled corners, curves, or specific cutouts for pillars, we can template it. Just contact us via WhatsApp to arrange a measurement visit.

Production and delivery time depend on the selected model, order details and delivery location. Our team will confirm the estimated timeline with your quote.

DeepNap offers delivery in Tamil Nadu. Availability, delivery charges and timing depend on the destination and order. Confirm the details before placing your order.

No, our delivery team will not carry the mattress upstairs.

We do not currently offer old mattress disposal services, as we do not refurbish or use old materials. We recommend contacting local recyclers or donating it if it's still in usable condition.

Warranty coverage varies by model. Check the warranty shown on the product page and the warranty terms supplied with your quote. Ask our team to confirm the coverage for your selected mattress.

Just send us a WhatsApp message with a photo of your invoice and the issue. We will send our team to inspect the mattress. If it falls under warranty, we will bring it back to our unit for repair or replacement.

Return eligibility depends on whether the mattress is a standard or custom size and whether it has been used. Read the Returns & Refunds page before ordering and contact us if you need clarification.

Care instructions vary by model and cover material. Follow the instructions supplied with your mattress. Contact DeepNap if you need the correct cleaning or rotation guidance for your model.

Most of our mattresses are built with a specific top-down layer structure (e.g., firm support on the bottom, softer comfort layer on top), so rotate them head to foot rather than flipping them. Flip a mattress only if it is designed to be used on both sides, such as a dual comfort model.

Our zippered covers can be dry-cleaned. Do not machine wash them at home as the fabric may shrink, making it impossible to put back onto the core. A mattress protector helps keep the main cover clean.

DeepNap accepts enquiries for bulk mattress requirements from hotels, resorts, hostels, hospitals, schools, colleges, builders and other institutions. Share quantities, sizes, materials and delivery dates through the Bulk & Institutional Orders page.