Terms & Conditions

By ordering a mattress from DeepNap, you agree to the following operational terms. We have kept them as simple and plain-English as possible.

1. Pricing and Quotes

All quotes provided via our website or WhatsApp are valid for 14 days. Because we use natural materials like latex and coir, our raw material costs fluctuate. We reserve the right to update our pricing, but we will always honor a quote if you place your order within the 14-day window. All prices quoted are inclusive of GST.

2. Payments

We do not accept payments directly through this website.

• Standard Sizes: You pay nothing upfront. You pay 100% of the invoice total via Cash or UPI only after the mattress has been delivered and placed on your bed.
• Custom Sizes: Because the mattress is built uniquely for you, we require a small advance token (usually 10-20%) via UPI or Bank Transfer to begin manufacturing. The remaining balance is paid on delivery.

3. Delivery Timelines

We manufacture everything at our Chinniyampalayam unit. Typical lead times are 2 to 4 working days from the moment your order is confirmed. During peak festival seasons, this may extend to 7 days. Our team will coordinate a delivery time that works for you via WhatsApp.

4. Order Cancellations

• Standard Sizes: You may cancel your order at any time before it is loaded into our delivery vehicle.
• Custom Sizes: You may cancel your order within 24 hours of paying the advance token. If you cancel after manufacturing has begun (usually day 2), your advance token is non-refundable, as we cannot sell a custom-sized mattress to another customer.

5. Tolerance and Variations

Because our mattresses are hand-assembled and use natural materials, please allow for a standard industry tolerance of +/- 0.5 inches in the final length, width, or height of the mattress. Small variations in the feel of natural latex batches are normal and are not considered a manufacturing defect.